Frequently Asked Questions
All your questions answered at l897
From opening an account to depositing via bKash, using bonuses, and responsible gaming — find clear answers to everything on this page.
The purpose of this FAQ page is to give honest and detailed answers to the questions you might have before or after joining l897. Across the five sections below — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming — you will find a total of 22 answered questions. If you can't find what you're looking for, ask us directly via our 24/7 live chat support.
Account and Registration
To open an account at l897, you need an active mobile number and a strong password. Fill in the registration form with accurate details — you must be 21 years of age or older. Once registration is complete, you can access the platform right away and will be eligible for the welcome bonus.
No, under l897's rules each user may operate only one account. Creating multiple accounts is strictly prohibited. If detected, all related accounts may be closed and balances may be forfeited. If you run into any issues, contact us via live chat.
Use the "Forgot Password" option on the l897 login page. A verification code will be sent to the mobile number you used during registration. Enter the code and set a new password. If you still have trouble, contact our 24/7 live chat support for a quick resolution.
For large withdrawals or transactions above a certain limit, l897 may ask you to verify your identity. In such cases, a copy of your national ID card or passport may be required. The verification process is completely secure and your information is protected in accordance with our privacy policy.
Yes, you can update your mobile number from account settings. However, since this is a security-sensitive change, identity verification will be required. If you run into any issues during the process, contact us at [email protected] or use live chat.
Deposits and Withdrawals
Money deposited via bKash is usually credited to your l897 account instantly. In some cases, network delays may take 2–5 minutes. You will receive an SMS or in-platform notification once the deposit is confirmed. If it takes more than 15 minutes, let us know via live chat.
At l897, the minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. It is more convenient to do a single transaction of ৳500 or more rather than multiple smaller ones.
Withdrawal requests at l897 generally take 15 minutes to 2 hours to process. bKash and Nagad withdrawals are usually faster, while bank transfers may take a little longer. Bank transfers made at night or on bank holidays may be processed on the next business day.
l897 itself does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges — this depends on the respective mobile banking service's policy. Your bank's standard charges may also apply for bank transfers.
Yes, both Nagad and Rocket are fully supported payment methods at l897. Just like bKash, you can use them to deposit and withdraw quickly. Go to the cashier page, select your preferred method, and follow the instructions.
Games and Rules
To bet on BPL matches at l897, first go to the cricket section. There you will find a list of live and upcoming matches. You can place bets on various markets such as match winner, toss, top batsman, and runs in an over. Set your bet amount, confirm it, and submit before the match starts.
RTP (Return to Player) is the theoretical return rate of a game — meaning, on average, how much money comes back to players per ৳100 wagered over the long term. A higher RTP means a theoretically better chance of returns, but it does not guarantee the outcome of any individual session. Volatility, or the level of variance, is also important to consider when choosing a game.
Yes, all live casino games at l897 are fully mobile-friendly. You can play live dealer games from any smartphone browser without downloading a separate app. Use a stable internet connection for the best experience.
Fishing games at l897 are arcade-style — strategy and targeting skill can influence results. However, the core outcome of each game is determined by a verifiable random number generator (RNG), so luck also plays an important role. JILI's Mega Fishing and Ocean King Jackpot are particularly popular.
l897 only offers games from accredited and trusted software providers — such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These providers use RNG technology audited by independent third-party auditors, which ensures fair play.
Bonuses and Promotions
After opening your first account at l897, you will receive a 100% bonus on your first deposit, up to a maximum of ৳20,000. That means if you deposit ৳5,000, you will get an additional ৳5,000 as a bonus. The bonus is credited to your account automatically — no separate code is needed.
The wagering requirement on l897's welcome bonus is 25x. This means you need to wager 25 times the bonus amount before you can withdraw winnings from the bonus. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets. The wagering contribution rate may vary depending on the game.
l897's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You advance naturally through regular play. Each tier comes with weekly cashback — starting at 0.2% at Bronze and going up to 1.2% at Diamond. Higher tiers also include a personal account manager and exclusive offers.
VIP weekly cashback is generally added to your main balance and can be withdrawn subject to the applicable terms. The specific terms and process for cashback may vary depending on your VIP level. Ask via live chat for full details.
Yes, l897 regularly runs special promotions for major occasions such as Eid ul-Fitr, Eid ul-Adha, the BPL tournament, and the ICC T20 World Cup. These offers are time-limited and may include extra bonuses, free bets, or cashback. Check the promotions page regularly to stay updated.
Security and Responsible Gaming
Yes, l897 uses SSL encryption technology to keep all your personal and financial information secure. Your data is never sold or transferred to third parties. Full details are available on our privacy policy page.
No. l897 is a platform strictly operated for users aged 21 and above. Registration and gaming by minors is completely prohibited. Age verification documents may be requested during account verification. Only those aged 21 or older may use this platform.
l897 puts responsible gaming first. You can set daily/weekly deposit limits on your own account. To activate a temporary break (cooling-off) or permanent self-exclusion, contact us via live chat. We recommend reading our responsible gaming page in full.
Yes, after the designated period you can request to reactivate your account through l897 support. However, for permanent self-exclusion, an additional verification process takes place before re-entry is approved. Your mental wellbeing and financial safety are our top priority.
If you notice unusual activity on your account — such as unknown logins or unauthorized transactions — change your password immediately and inform us via our 24/7 live chat or at [email protected]. Our security team will take prompt action.
l897's support team is available 7 days a week, 24 hours a day to assist you. You can get instant help through the live chat widget on any page of the site. You can also reach us by email at [email protected] — but live chat gives you the fastest response.
Still have questions? Contact support
Our Bengali-speaking support team is available 7 days a week, 24 hours a day to serve you. Come to live chat with any issue or question — you will get an answer right away.
Live Chat
Open the chat from any page for instant help
Email Support
[email protected] — usually replied to within a few hours