l897 Privacy Policy
This policy clearly describes how we collect, store, and protect your personal information.
Introduction and Scope
l897 ("we", "our", or "platform") is a trusted online entertainment platform in Bangladesh. When you use l897's website, mobile version, or related services, you agree to the terms of this privacy policy.
The main purpose of this privacy policy is to inform our users about what personal information is collected, why it is collected, how it is used, and what steps we take to protect your information. We believe that transparency is the foundation of trust.
This policy applies to all l897 services — including cricket betting, slot games, live casino, fishing games, and all other entertainment features. Our services are available only to individuals aged 21 or older.
Scope of This Policy
- All users of l897's website and mobile platform
- Applies to both registered members and guest users
- All users accessing from Bangladesh
- Individuals who contact our support team
What Information We Collect
l897 only collects information that is necessary to provide you with a better and safer service. We never collect unnecessary information.
Name, date of birth, national ID number (where applicable), email address, and other information provided at the time of account creation.
Records of deposits and withdrawals, type of payment method used (bKash, Nagad, Rocket, bank transfer), time and amount of transactions.
IP address, browser type, device information, operating system, access time, and session-related information.
Betting history, game type and preferences, win/loss records, and information about time spent on the platform.
Records of contact with us via live chat and email, support tickets, and details of complaints.
Website navigation, list of pages viewed, and user behavioral data collected through cookies.
How We Collect Information
We collect information in the following ways: information provided directly at the time of account registration, information collected automatically during use of services, and information received from payment processing partners. We never purchase information about you from third parties.
Purpose of Information Use
l897 uses collected information only for specific and legitimate purposes. The core principle of our privacy policy is to always protect the best interests of users in how their information is used.
Primary Purposes
- Creating, verifying, and managing accounts and ensuring secure login
- Processing financial transactions and preventing fraud
- Providing gaming services and improving platform performance
- Providing 24/7 customer service and support
- Monitoring user activity to ensure responsible gaming
- Meeting regulatory obligations and KYC verification
- Maintaining platform security and resolving technical issues
- Sending personalized promotions and bonus offers (only for users who have given consent)
Limitations on Use of Information
l897 never sells your personal information to advertisers or third parties. We never send marketing communications without your consent. You can opt out of marketing communications at any time.
Data Protection Measures
As part of your privacy policy, l897 uses the highest standard of data protection technology. Our secure and reliable platform is always vigilant in protecting your data.
SSL (Secure Socket Layer) encryption is used across our entire platform. All data transmission between your browser and our servers is fully encrypted.
User information is stored on secure and protected servers. Access is strictly controlled and only authorized staff can view the necessary information.
Two-Factor Authentication is available to provide an extra layer of security for your account.
Your password is never stored in plain text. Passwords are kept secure using advanced hashing algorithms.
Response to Data Breaches
If a data security breach occurs for any reason, we will notify the affected users immediately. Our security team monitors around the clock and responds quickly to any threat.
Sharing Information with Third Parties
l897 does not sell, rent, or exchange your personal information under any circumstances. However, limited information is shared in specific situations:
Permitted Cases of Information Sharing
- Payment Processors: Minimal information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer.
- Technology Partners: Technology partners required for platform operation may receive limited information under strict confidentiality agreements.
- Legal Obligations: Relevant information may be provided in response to a court order or a lawful request from a legal authority.
- Fraud Prevention: Information may be shared with security specialists to detect fraud or illegal activity.
Game Providers
Games from Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and other game providers are available on our platform. These providers may receive minimal technical information to operate their games, but your personal identification information is not shared with them.
Cookies and Tracking Technology
l897 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.
Types of Cookies We Use
Required for the basic functionality of the platform. Stores login sessions, security tokens, and language preferences. These cannot be disabled.
Remembers your preferences — such as interface settings and game preferences. This improves the quality of service.
Collects anonymous data to understand how the platform is being used. This helps with service improvement.
Managing Cookies
You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Most modern browsers offer options for managing cookies.
Your Rights
As part of l897's privacy policy, we ensure the following rights for our users:
You may request to know what information we have stored about you. We will provide a detailed report within 30 business days.
If there is any incorrect information in your account, you may request a correction. We will verify and correct it as quickly as possible.
Subject to certain conditions, you may request that your personal information be deleted. Some information may be required to be retained due to legal obligations.
In certain circumstances, you may request that the processing of your information be restricted. We will honor this where applicable.
If you have given consent for marketing communications, you may withdraw that consent at any time.
If you have any concerns about the protection of your information, you may lodge a complaint with our support team. We take all complaints seriously.
How to Exercise Your Rights
To exercise any of the rights mentioned above, contact our support team via 24/7 live chat or send an email to [email protected]. Some information may be required to verify your identity.
Data Retention Period
l897 retains your information only for as long as necessary. Different retention policies apply to different types of information:
- Active Account Information: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for a specified period in accordance with legal obligations.
- Closed Account Information: Some information is retained even after an account is closed due to legal requirements.
- Marketing Information: Deleted immediately upon withdrawal of consent or termination of service.
- Log Files and Technical Information: Generally deleted automatically after a set period.
Protection of Minors
l897 strictly provides services only to individuals aged 21 or older. We never intentionally collect information from minors.
If we find evidence that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using our platform, please contact [email protected] immediately.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
l897 may update this privacy policy from time to time. The policy may change due to service updates, the introduction of new technology, or legal obligations.
Notification of Changes
- For significant changes, we will send a notification to your registered email.
- You will be informed about important changes when logging in to the platform.
- The "Last Updated" date at the top of this page will always be kept current.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We recommend that you review this privacy policy regularly so that you remain informed about the latest information.
Contact and Support
If you have any questions, concerns, or complaints about this privacy policy, you can contact us in the following ways:
Contact Us
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages. At l897, we are always committed to making your entertainment experience safe and enjoyable.