l897 Responsible Gaming — Your protection is our priority
Entertainment should be enjoyable, not stressful. At l897, we are committed to ensuring the mental and financial well-being of every player.
Why is responsible gaming important?
Online gaming is a recreational activity. However, it can become a problem if control is lost. l897 believes it is important for every player to stay aware of their own playing habits.
Responsible gaming on the l897 platform is not just a policy — it is our core philosophy. We want you to enjoy every moment and play without any negative impact. That is why we provide various self-restriction tools, age verification, and support services.
Remember, responsible gaming means playing within your means, playing for entertainment, and seeking help when there is a problem. l897 is always here for you.
l897 is only for individuals aged 21 and above. Registration and play by underage users is strictly prohibited. We use age verification methods to prevent underage access.
Protection tools for you
l897 gives you full control over your own play. You can keep yourself protected at any time using the tools below.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be easily increased — this is designed for your financial protection.
Time-Out Feature
Need a break for a few days? Take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily inactive and no deposits will be possible.
Self-Exclusion
Activate self-exclusion to take a long-term break. Close your account for 6 months, 1 year, or permanently. This step is irreversible and no promotional communications will be sent while it is active.
Loss Limits
Set a maximum loss amount for a given period. If this limit is reached, your account will automatically be closed for the set period.
Session Time Limit
Set a time limit for each gaming session. When the set time has passed, the system will alert you and encourage you to stop playing.
Reality Check
Receive pop-up messages at regular intervals that inform you of your current session duration and the amount spent. This keeps you aware.
Recognise the signs of problem gaming
Ask yourself the questions below. If you answer "yes" to one or more, please contact the l897 support team.
- Are you playing repeatedly to try to win back money you have lost?
- Are you spending more than your set budget?
- Are you hiding your gaming from family or friends?
- Is gaming having a negative effect on your work, studies, or relationships?
- Have you tried to stop playing but been unable to?
- Are you playing with borrowed money or money needed for essential expenses?
- Do you feel restless or irritable when you are not gaming?
Remember: Acknowledging a gaming problem is not a sign of weakness — it takes courage. Talk to our team in Bengali via 24/7 Live Chat or [email protected].
How to set limits?
Log in to your l897 account and activate your protection tools in just a few steps.
Log in to your account
Access your l897 account with your registered mobile number and password.
Open account settings
Click the profile icon at the top right and go to the "Account Settings" or "Responsible Gaming" menu.
Select the tool you want
Choose from deposit limits, session time, loss limits, time-out, or self-exclusion — according to your needs.
Set the amount and duration
Enter the limit amount and how long it should remain active. Confirm your selection.
Contact us if you need help
For any issue, the l897 support team is available to assist via 24/7 live chat or email.
Contact us for help
Do not hesitate to talk about gaming problems. Our trained support team is always here for you.
Live Chat
Connect to our 24/7 Bengali live chat from any page on the site. Get immediate assistance.
Email Support
For detailed issues, write to us at our email:
[email protected]
Support hours
Our support is available 7 days a week, 24 hours a day (BST UTC+6). Speak with us in Bengali.
Important information
If you or someone you know is experiencing financial or mental difficulties due to gaming, professional help should be sought immediately. l897 can help connect you with various counselling services in Bangladesh.
Remember: Gaming is for entertainment only. Never play with borrowed money or by breaking into your savings.
Common questions about responsible gaming
Find answers to frequently asked questions about responsible gaming at l897 here.
Play safely, play happily
We are always ready to ensure every experience at l897 is a positive one. Learn more today.